Warranties
Disclaimers
Physical color samples are recommended when making your final selection as colors above may vary from actual product color due to display or printer settings. Find and contact your local rep to request samples.
Technical Support
Limited Warranty
With respect to goods manufactured by Willoughby, Willoughby warrants the goods to be free from defects in materials and workmanship under normal use and service for one year from the date of shipment; and Willoughby will replace or repair, at its option, any goods which are found defective in material or workmanship within said one-year period from date of shipment upon notification by Buyer identifying each and every defect.
Willoughby’s obligation with respect to such goods shall be limited to replacement or repair, F.O.B. Indianapolis, Indiana, and in no event shall Willoughby be liable for consequential or special damages, or for transportation, installation, adjustment, replacement or other expenses which may arise in connection with such goods. Any misuse or abuse of the goods voids this limited warranty.
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
AquaSurf® Solid Surface Warranty
AquaSurf® solid surface products are a homogeneous blend of resins, mineral filler, and colorant manufactured for panels, molded, and/or shaped products and components. AquaSurf® solid surface products provide a luxurious appearance with the durability of stain-, impact-, and burn-resistant material with ease of maintenance and cleaning.
Willoughby Industries, Inc. warrants to commercial and institutional purchasers only that each unit will be free from defects in workmanship and materials under normal use and service upon the following terms and conditions. The period during which AquaSurf® components are warranted is as follows:
- AquaSurf® solid surface components are warranted for 2 years from date of shipment.
- All other components are warranted for 1 year from date of shipment.
This warranty does not cover installation or any other labor charges and does not apply to any components damaged by accident, abuse, improper installation, or improper maintenance. This warranty does not cover any installation that did not comply with national, state, and local building, plumbing, or electrical codes. The warranty is limited to replacing or repairing at Willoughby’s option, transportation charges prepaid by the purchaser, any AquaSurf® component or part which upon our inspection shall be deemed as defective within the limitations of this warranty. The replacement or repair of defective units as stated in this warranty shall constitute the sole remedy of the purchaser and the sole liability of Willoughby Industries, Inc. Willoughby Industries, Inc. shall not otherwise be liable under any indirect damages caused by defects in the repair or replacement thereof.
This warranty only extends to commercial and institutional purchasers and does not extend to any others, including consumer customers of commercial institutional purchasers. This warranty is in lieu of all other warranties, expressed or implied, including the implied warranty of merchantability or fitness for a particular purpose or otherwise.